An Authentic Life @

a blog about authenticity and "keeping it real" at work, play and life

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Entries from October 2008

Anyone Miss Good Old-Fashioned Customer Service?

October 21st, 2008 · 1 Comment

I just returned to my desk in an office building on Broadway in NYC and got a sad but stark reminder of the state of customer service in today’s business climate as I rode the elevator up to my floor.  Standing in front of me were two twenty-something waif-thin glam girls — you know the type…professional […]

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Tags: Authenticity · Public Relations and Communications · Rants · Social Media

Transparency and Ethics…Even When You Think No One Is Watching

October 6th, 2008 · No Comments

I have spoken on numerous occasions about the importance of transparency, authenticity and appropriate behavior by marketers in today’s social media environment.  Most companies in the online marketing business are acting responsibly and ethically and are policing themselves even when the opportunity exists to cut corners or employ tactics that are dubious.  The few that […]

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Tags: Authenticity · Broadcast PR · Digital Media · Public Relations and Communications · Rants · Social Media