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The “New and Improved” United Airlines Ain’t

March 7th, 2012 · 1 Comment

#United FAIL x2 today. First, I forgot my frequent flyer number. I went to their website and was told to click on the link “forgot your Mileage Plus number?” I was then taken to a page where I was asked to fill in numerous fields before being told to enter my Mileage Plus number.  When I clicked on “next” without entering the number I had forgotten in the first place, I was instructed that I had created an error and would need to enter my Mileage Plus number to recover my Mileage Plus number.  Duh, what?
I then called their 800# to speak with an agent.  I went through 4 mins of voice prompts. Then got message, “due to high call volume, please call back later.”  CLICK
From today forward, I will attempt to fly all other airlines before I book any more flights with them.  This has become their consistent way of treating customers since the merger.  Despite getting an email recently that congratulated me on 24 years of loyalty to Continental (now United), and many of those years as an “Elite” flyer, I am DONE with being treated like a 3rd class citizen.  Next call is to my broker to dump my UAL stock.

Tags: Public Relations and Communications

1 response so far ↓

  • 1 Ordinary Bob // Mar 14, 2012 at 6:20 am

    I gave up on frequent flier miles. They were always a painto redeem.

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